DESCRIPTION

Job Title: Client Success Strategist

Department: Sales

Reporting To: SVP/Market Manager

Employment Type: Full-Time

Location(s): Orlando, FL

Work Arrangement: Onsite/Hybrid

Audacy is looking for a Client Success Strategist to work in tandem with Account Executives to strategically oversee execution in post-sale. The Client Success Strategist is ultimately responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met, as well as acting as the client advocate within the campaign execution and business operations teams. This role will also assist Account Executives in executing high level advertising campaigns, including radio and digital media as well as live event integrations.

JOB EXPERIENCE

What You'll Do:

Assist in creating media plans/presentations and help oversee high level accounts.
Lead conversations with internal creative and execution teams to communicate client expectations, develop timelines and ensure that deadlines are met.
Provide best-in-class “white glove” client service to high level advertisers through great communication and properly setting expectations
Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly: monitor media implementation, pacing, and digital performance to ensure we deliver the campaign in-full
Proactively troubleshoot internal and external campaign concerns and work directly with the Account Executive and internal digital team to seek out solutions that cater to both the client expectations as well as Audacy’s best practices.
Present campaign digital performance reports including delivery, optimizations, insights, and program recommendations including mid-campaign and wrap reports.

REQUIREMENTS

Qualifications:

Minimum 2 years working with a media company, digital agency, or integrated media sales position in a client-facing role
Basic understanding of digital advertising strategy and measurement is preferred.
Strategic thinker and solution-oriented with proactive and positive attitude
A background working with and leading communication with internal teams
Enjoy and thrive in a fun, fast-paced, deadline-oriented environment with the ability to maintain composure under pressure
Exceptional communication and writing skills
Proficient in Microsoft Office Suite
A valid driver’s license, satisfactory completion of a motor vehicle record check, and, if the position requires use of applicant’s own vehicle, proof of insurance, is required.

ADDITIONAL INFO

Audacy, Inc. (NYSE: AUD) is a scaled, multi-platform audio content and entertainment company with the country’s best radio broadcasting group, a leader in virtually every segment of audio, and America’s #1 creator of original, premium audio. Audacy engages over 170 million consumers each month, bringing people together around the news, sports, podcasts and music that matter to them. Learn more at www.audacyinc.com, Facebook (Audacy Corp) and Twitter (@AudacyCorp).

HOW TO APPLY

Please upload resume and apply at https://careers-audacy.icims.com/

https://careers-audacy.icims.com/jobs/7560/client-success-strategist/job