IT Administrator

  • Full Time
  • Anywhere


Nexstar Media Group,Inc.


    • TX, Lubbock
  • The Information Technology (IT) Administrator is a generalist position devoted to all aspects of system set-up, computer set-up, installation, troubleshooting, service, upgrades, and maintenance. The position can also include handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as RF scanners, tablets, and smartphones. 

    • Maintain and troubleshoot devices and systems, hardware, and software
    • Document system performance, bugs, debugging, and program requirements
    • Follow maintenance protocols to ensure systems are secure and ready for users
    • Field incoming help requests from end users via both telephone and work orders in a courteous manner
    • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
    • Build rapport and elicit problem details from end users and vendors
    • Prioritize and schedule problems. Escalate problems (when required) to the IT Manager and/or appropriate vendor
    • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through the final resolution
    • Apply diagnostic utilities to aid in troubleshooting
    • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
    • Identify and learn appropriate software and hardware used and supported by the organization
    • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
    • Test fixes to ensure problem has been adequately resolved
    • Perform post-resolution follow-ups to help requests
    • Develop help sheets and knowledge base articles for end users
    • Perform related duties consistent with the scope and intent of the position


  • Knowledge of basic to intermediate computer hardware
  • Knowledge of the Open Systems Interconnection (OSI) Model
  • Experience with desktop operating systems including Windows 7, Ubuntu Linux, and Mac OS
  • Experience with database systems (SQL, SAP, Oracle)
  • Knowledge and experience in application support experience
  • Working knowledge of a range of diagnostic utilities
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning skills


  • Strong documentation skills
  • Solid understanding of the organization’s goals and objectives
  • Ability to conduct research into a wide range of computing issues as required
  • Ability to absorb and retain information quickly
  • Ability to present ideas and user-friendly language
  • Highly self-motivated and directed
  • Keen attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Exceptional customer service orientation and focus
  • Experience working in a team-oriented, collaborative environment
  • Ability to utilize a telephone
  • Ability to reason and answer questions
  • Ability to operate various office machines



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