DESCRIPTION

Are you a competitive person? Do you enjoy working in a team environment? Are you willing to go above and beyond to deliver the best result for the customer? If so, then this may be the role for you. Mid-West Family in Springfield-IL is looking for an Account Manager to help coordinate marketing efforts internally and externally, to ensure customers (local businesses) achieve their desired business results while also receiving exceptional customer service.

Candidates should have strong communication skills, are very detail oriented, have above average computer skills, enjoy working in a very dynamic fast paced business environment, and be willing to become part of our people-focused growth culture. The individual(s) hired for this role will report to our Director of Sales & Business Development and work closely with other team managers.

JOB EXPERIENCE

Requirements:

Reliable, capable of handling daily deadlines and key job functions in a dynamic fast paced business environment
The individual must be proficient in Microsoft Word and Excel and have the ability to adapt to multiple programs
Previous experience in the broadcast industry is helpful but not required because we will train the right person to work with us and fit into our culture
2+ years of sales (or sales support) experience is preferred but not required

REQUIREMENTS

Responsibilities include (but are not limited to):

Confirm orders are input correctly and align with insertion order
Handle all makegoods
Create launch brief and ensure proper implementation with launch team
Take the lead on all fulfillment
- Internal coordination with all who are involved in fulfillment
- Client interface (for creative, etc.)
- Produce powerful Recaps for the AE to use to continue the sales process and upsell
- Study collections and attempt to clear up problems with client and determine when to bring AE into the process

Performance Tracking:

Advertising customers receive strong return on investment
Customers renew
Customers increase spending

Leading indicators:

AE turn account management over to AM
Customers defer to AM as primary contact for all fulfillment
AM takes the lead on all fulfillment, involving other team members where appropriate

ADDITIONAL INFO

Salary and Benefits:
Full-time employment status
Salary negotiable
Health, dental, and vision insurance
401k (when eligible)

HOW TO APPLY

Contact Information:
If this role sounds like you, please email your cover letter resume to our Director of Sales & Business Development, Rob Zavitka ([email protected]).

Mid-West Family is an equal opportunity employer, embraces diversity, and encourages all to apply. The vision for Mid-West Family is to be the long-term multi-media and marketing thought leaders in the areas we serve by directing the community conversations with “all channel marketing” to grow local businesses, create content, and to profit accordingly, thus growing shareholder value. Our mission is to create customers each day.

[email protected]